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Leading the IT Industry in Web Design, Web Development, Networking, Software Development, Customer Support, and eCommerce solutions.
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Twin State really understood what I was trying to accomplish and designed two new websites for me. I have been very pleased. The team is responsive. My sites look great. Their ideas were thoughtful.
The staff was able to develop and install new hardware, helped install new software, explained how to improve the organization of the agency database, and made recommendations regarding how best to store my database in the Cloud.
The team was always organized and communicative, the timeline was realistic, and I loved working with both Shanda and Cindy!
Our needs vary at times, ranging from network engineering and ongoing administration to help desk assistance, e-mail and custom programming. At every level, they were able to help us find and provide a solution that best fit our needs. Their staff is great and we consider them a part our team.
We have valued our partnership with Twin State Technical Services for many years. Their technicians are highly trained professionals who deliver timely and cost effective solutions to our IT issues. They have everything covered from troubleshooting to making recommendations that improve our productivity.
I don’t have to think about my computers. I just call them when I need help. TSTS will take your hand and walk you through it. They are my IT A-team!
We underwent a large fiasco with a crypto virus that Twin State helped us through. We were very pleased with their attentiveness, thorough explanations, and communication as well as the teamwork they provided to get us back up and running. We are looking forward to working more with them in the future.
Twin State Technical Services is a wonderful company to work with, both professionally and personally. The staff is helpful, efficient, and courteous, and goes the extra mile to ensure customer satisfaction. The quality of the service and products we have received is excellent.
Thank you for the training on Outlook tips & tricks. I am utilizing the Quick Parts feature on a daily basis to follow up on a quote our inside sales team sends out.
Twin State has been a valuable and trusted partner for Stratman Solutions. They have not only worked with us to program our software, they provide exceptional technical support to our customer base. They are incredibly accurate with their work, are fairly priced, and are very responsive to our needs.
Kurt is ALWAYS responsive, he ALWAYS follows through and he ALWAYS has answers while dealing with all involved team members with professionalism.I never doubt his ability to come through and solve problems – especially in crunch time situations. I wish there were more people like him out there!
Twin State's quick response to our requests has been outstanding. They have been a pleasure to work with and their forward-thinking has helped us keep up with our changing needs.
It’s estimated that only about 22 percent of medical practices are completely electronic. Thanks to Twin State Technical Services, Quad City OBGYN Associates is one of them. They keep me on the cutting edge. They are responsive, and on time, and they take care of my computers so I can take care of my patients!
Joan, you have been a blessing to Adrian Carriers, we appreciate the time and effort you have put into this project.
Twin State is just excellent to work with. They help me to understand the best way to implement a new idea. Twin State is very good at fixing problems and more importantly, keeps us focused on building for the future.
As a nonprofit, we have limited human resource; thus no IT department. Twin State is our IT department with its wide-range of expertise. This enables us to get all of our technology services done under one integrated roof.
Community Action of Eastern Iowa enhanced its customer experience and improved staff efficiency by implementing Zendesk’s approach to omnichannel marketing. Our customers now find and communicate with us using whatever method is best for them, and Zendesk’s metrics show we respond faster and better than before.
We have worked with Twin State for approximately four to five years on various projects during our R&D phase, and now, marketing and social media. Throughout the course of our relationship we have come to highly regard Twin State’s professionalism, visionary leadership, and the expertise of their extremely talented staff.
Twin State developed a database for us. We needed a good way to report on our donors. They created a simple format that lets me push only a couple keys to enter information. It is so easy, what they did for me!
Between me and my co-worker, we used to spend about 3 to 4 days each month entering products, quantities, costs, etc. Very time consuming. Twin State Technical Services created a new program for us and when I calculated our month report, it only took 2 ½ hours!
You take care of us and how grateful I am you “have our back”!
The personnel they have provided are intelligent, friendly, and go above and go well beyond most people’s expectation of stellar customer service. I have not hesitated in recommending that any school looking into working with a consulting company strongly consider TSTS.
TSTS has always been quick to respond to our technical needs. They are professional and knowledgeable. We have valued and trusted their advice for many years.
Twin State not only "walks the walk" (is able to troubleshoot complicated issues), they also "talk the talk" (are able to explain in simple terms what happened and what solutions they deployed). And by always being professional and friendly, they help ease our team through the very frustrating technical difficulties they are experiencing.