Customer PortalYour website is often the first impression customers have of your business—so is it working for you or against you? Websites are one of the most used tools to help your business grow! If your site is outdated, slow, or difficult to navigate, it might be time for a refresh. Here are some key signs…
Twin State
Kick Off 2025 with a Secure IT Reset: A Fresh Start for Your Business
The start of a new year is the perfect time to reflect, reassess, and renew—and your IT systems deserve the same treatment. Cybersecurity is an ongoing journey, but the beginning of 2025 offers a unique opportunity to tighten your defenses and prepare for the year ahead. Here’s how to give your IT infrastructure the reset…
Holiday Shopping Cybersecurity Checklist
As Black Friday and Cyber Monday approach, the excitement of snagging great deals can be overshadowed by cybersecurity risks. With a surge in online shopping, it’s crucial to protect yourself from potential threats. To help you shop safely this holiday season, here’s a checklist to ensure your personal and payment information stays secure while you…
Are Your Passwords Strong Enough to Keep Hackers Out
In today’s digital landscape, the strength of your passwords can make all the difference between protecting your business and leaving it exposed to cyberattacks. Weak or predictable passwords are one of the easiest ways for hackers to gain access to your systems, compromising sensitive data and causing significant disruptions. So, how can you be sure…
Phishing 101-Don’t Get Hooked!
In today’s digital age, cyber threats are more sophisticated than ever. Among these, phishing remains one of the most common and dangerous attacks. At Twin State Technical Services, we take cybersecurity seriously, and part of our proactive approach includes using KnowBe4, an industry-leading platform for phishing protection and security awareness training. Whether you’re an individual…
Updates from Office 365: Teams and Copilot
In the world of applications which are delivered over the cloud, not all features are made available to everyone simultaneously. Sometimes software vendors will choose a “rolling release” where new features are staged and released to the user base by category of organization or location. Microsoft does this with its Office 365 product set. We’ve…
TS1: A Tailored Approach to IT Management
As businesses increasingly rely on technology, securing their digital infrastructure is no longer a choice—it’s a necessity. Whether it’s ensuring smooth daily operations or protecting sensitive information from cyber threats, having a reliable IT framework in place is crucial. That’s where TS1, Twin State Technical Services, a comprehensive, fully managed IT and cybersecurity solution, comes…
Revolutionizing Customers’ Experience with Halo’s Cutting-Edge Support
Efficient customer support is essential for maintaining productivity and ensuring smooth operations. Twin State understands the importance of providing timely and effective support to its customers, which is why we have implemented Halo Service Desk. To show how our customers can leverage its benefits, let’s first look at what Halo is. What is Halo? Halo…
Vote for Twin State Technical Services on Locals Love Us!
As a cornerstone of the Quad Cities community, Twin State Technical Services is honored to serve local businesses with exceptional software and web development solutions. We are excited to be recognized by Locals Love Us, and we need your support to continue our mission of delivering top-tier technology services. Why Vote for Twin State Technical…
AI Uncovered: 20 Essential Terms Everyone Should Know
Artificial Intelligence (AI) is transforming the world at an unprecedented pace, which makes it essential for everyone to understand its basic terminology. Here’s a guide to commonly used AI terms that everyone should know: Artificial Intelligence (AI) AI refers to the simulation of human intelligence in machines that are programmed to think and learn like…