Customer Portal
With all the different forms of messaging and online communication, you may not think twice about your responses in your emails. Although it can be easy to forget to do, experts agree that you must not forget the social rules that accompany any form of professional communication.
Did you know that there are 205 billion emails sent every day, worldwide? (Constant Contact)
Do’s and Dont's
Do have a clear subject line
Be specific “xyz is attached”, please respond by xyz date.
DON’T use unprofessional salutation
Hi or Hello vs. Hey, Yo, Hiya even when you have a strong relationship with the recipient.
DO make sure you use the recipient’s name correctly!
Ex. – don’t turn “Robert” into “Bob” unless you are certain this is what they prefer.
DON’T forget to proofread!
If your email is filled with misspellings and grammatical errors, you run the risk of being perceived as careless and unprofessional.
DON’T overuse exclamation points, ALL CAPS, emoticons, etc.
This does not look professional. Be sure to leave that off unless you know the recipient very well.
DO include a courteous closing.
This helps make your emails seem less demanding and rude.
DO use please and thank you’s.
These go a long way in gaining cooperation.
DON’T use demanding language.
“You need to…..” – nobody wants to be told what they should or shouldn’t do.
DO type in complete sentences.
Save abbreviations for text messages.
When in doubt, do not use humor or sarcasm!
Humor and sarcasm can easily backfire in an email. Refrain from using in business communication.
Did you know that there are tips and tricks to fully utilize your email?
