Customer PortalAs part of enhancing your experience with infrastructure management and technical support, Twin State Technical Services has added several new faces this September. New employees joining the infrastructure team include Network Engineers Jake Sellers and Brien Rakoci. Jake is a 2015 graduate in Computer Science from University of Iowa. Brien is a professional Information Systems…
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General Virus Prevention for Businesses
Hello Everyone, We’re sending this out to educate you about the risk of malware—malicious software—and virus prevention best practices. The best way to understand how to avoid malware is understanding how infections occur, what different types of infections do, and the most common virus prevention practices. General Ways Infections Occur: There are too many ways…
Maintaining Regular Backups
Properly maintaining backups can financially benefit your business. Sometimes, it could even save your business. Several weeks ago, a popular encryption based virus made its way around the Quad Cities . . . again. This particular virus, Cryptowall, tricks users into opening a malicious file which infects their computer. Cryptowall can then spread throughout your…
How to spot a suspicious email
We have been blogging about the Crypto Virus for some time now because of the serious nature of this threat. We want to make sure that your business and employees are armed with the knowledge of how to handle a suspicious email and attachments. In the example below, you will see a perfect example of how…
Resurgence of a Crypto Locker Variant
We are informing all our clients that we have seen a resurgence of a very dangerous virus variant to the Crypto Locker, which destroys computer data, programs, and files quickly. Rebuilding and restoration from backup is often the only alternative once you are infected. Please inform your employees to be especially vigilant. The virus bypasses AV…
Notice: Microsoft Botched Patch
Microsoft released a botched patch on patch Tuesday (second Tuesday every month). Look out for KB3114409, it was meant to give administrators better control to stop Outlook 2010 from opening in safe mode. However it did the exact opposite, causing Outlook 2010 to only open in safe mode. You can tell if Outlook is in…
Status Board: Inside Twin State Technical Services
We’ve been quietly overhauling almost every aspect of the way we receive, manage, and fix problems for our clients. Our status board is instrumental in helping us solve issues faster. When one of our clients calls us with a problem, we want to solve it as quickly as possible. This, of course, is much easier…