Your Best Defense Against COVID-19 for Business Continuity
Twin State Technical Services takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19. While there is currently no foreseen impact to Twin State Technical Service’s operation of our services, we wanted to provide some detail regarding preparedness should the situation change.
Twin State Technical Services employs a security-first approach to administering technical support. Each TSTS engineer can securely administer your service without direct access to the corporate location. We want to provide specific details around support of the service should your staff or Twin State Technical Services engineers by constrained to work from home.
If you need immediate assistance, please call our help desk at (563) 441-1504.
Recognizing customers will have plans in place for enabling remote work in a situation like this, we are providing guidance regarding IT best practices during situations like this.
IT actions your business can take:
- Assign an internal company response coordinator
- Coordinate with Twin State for remote access for employees
- Determine any additional software licensing needs
- Educate employees on how to work remotely and what tools they need in place
- Designate certain employees to work remotely to test systems and provide feedback
- Determine how phone call flow will be handled if your office is closed
Please feel free to reach out to your Twin State Technical Services representative for assistance. Our help desk is available at any time to our clients via phone at 563-441-1504 or email at firstname.lastname@example.org.
We stand by ready to provide IT solutions to your business. We are your business’s best defense against the effects of COVID-19.
TSTS Tech Advice
Help Desk Call (563) 441-1504 or email email@example.com
If you are down, and your business has ceased operating, call your engineer/account person. Next, call the cell numbers below. It is always an option to telephone, text, or email – but in an emergency, we at Twin State encourage you to follow the safest way to know the problem is identified by hearing a response from us in reply. Please continue to escalate promptly using this list, in case someone is away from email/phone, until the request for help has been acknowledged in the affirmative. Remember, in emergencies, don’t email first, CALL and escalate to the assigned emergency managers.
FIRST, call your assigned engineer or project manager.
SECOND, go to the following assigned emergency managers listed here:
Emergency Networking Issues
- Kevin Murphy – (563) 340-1823 firstname.lastname@example.org– Primary
- Beth Tinsman – (563) 508-6921 email@example.com
- Scott Tinsman – (563) 320-4897 firstname.lastname@example.org
You may want to restart the server, modem, switch, or computer/device that’s affected, or call your Internet Service Provider (ISP) and see if it’s their issue (internet-related) before escalating for off-hours support.
Emergency Software Issues
- Eric Boyer – (563) 320-2424 email@example.com – Primary
- Bob Voss – (563) 320-1629 firstname.lastname@example.org
- Beth Tinsman – (563) 508-6921 email@example.com
Emergency Website Issues
Devices with Screens: like phones, tablets, monitor
What to wipe with: For all electronic devices, grab your microfiber cloth, like the one you use to clean your glasses. Paper towels, facial tissue, or your sleeve are all too rough and can damage most device screens and their protective coatings.
What to clean with: you have a few options with the goal of killing germs.
- Home brew = 60% water/40% rubbing alcohol
- Sprays made specifically for cleaning tech screens
- Antibacterial gels
How to clean:
- Power the device down; turn it off.
- Remove the device from its protective case.
- Never spray the device directly; spray the cleaning cloth.
- Rub in gentle circles.
- Dry thoroughly.
- Clean ports with a toothpick or cotton swab.
- Clean the case with good old soap and water. Some cases can go in the dishwasher. Dry thoroughly before returning the device to the case.
Your keyboard is not only harboring the crumbs from your lunch, but it is a haven for the germs from your fingers that carry even more germs. Power down the computer and remove the power cables to avoid shock.
After using canned air or a dust vacuum, use your microfiber cloth sprayed with cleaning solution or antibacterial gel and wipe gently across the keyboard. Dry thoroughly before powering back up.
Clean your monitor with the same method as your phone or tablet. Monitors are more delicate than they look and can be easily damaged.
TSTS, as a Microsoft Gold partner, has implemented Microsoft Teams as a our go-to productivity tool. Teams allows you to bring your team together for easy-to-schedule meetings, group chat, secure file sharing, and customized organization. Make your team productive no matter where they are located with Teams. Read more about Teams and schedule a free consultation with our network engineers to get started.