Stay Safe & Productive
Schedule a 15 minute consultation for assistance in setting up your remote workforce.
COVID-19 RESOURCES
Schedule a 15 minute consultation to begin setting up your remote workforce.
No Downtime
The Gold Standard - a client testimonial
TSTS implemented a full work-from-home solution for a local legal firm, considered an essential business. A skilled network engineer prepped all equipment to ensure security and productivity. “I am extremely pleased. It was comforting to know that no matter how this went, we had options. That’s worth its weight in gold.”
Monique C. Gorsline, Attorney
Ready to Help
"We care deeply about our employees, customers, and where we live. We are set up to get you virtually connected through this period. Please use our operations center helpdesk@tsts.com or phone us at 563-441-1504."
Beth Tinsman, Founder
If you are down, and your business has ceased operating, call your engineer/account person. Next, call the emergency cell numbers. Phone, text, or email are always an option – but in an emergency, we encourage you to follow the safest way to know your problem is identified by hearing a response from us. Please continue to escalate promptly using this list, in case someone is away from email/phone, until the request for help has been acknowledged in the affirmative. Remember, in emergencies, CALL, and escalate to the assigned emergency managers.
FIRST, call your assigned engineer or project manager.
SECOND, call the following assigned emergency manager(s) listed below.
- Kevin Murphy – (563) 340-1823 kmurphy@tsts.com – Primary
- Beth Tinsman – (563) 508-6921 btinsman@tsts.com
- Scott Tinsman – (563) 320-4897 stinsman@tsts.com
You may want to restart the server, modem, switch, or computer/device that’s affected, or call your Internet Service Provider (ISP) and see if it’s their issue (internet-related) before escalating for off-hours support.
- Eric Boyer – (563) 320-2424 eboyer@tsts.com – Primary
- Bob Voss – (563) 320-1629 bvoss@tsts.com
- Beth Tinsman – (563) 508-6921 btinsman@tsts.com
- Micah Mosher – (563) 940-1558 mmosher@tsts.com – Primary
- Geoff Lampe – (563) 320-1277 glampe@tsts.com
- Beth Tinsman – (563) 508-6921 btinsman@tsts.com
IT Actions You Can Start Today
- Assign an internal company response coordinator.
- Coordinate with Twin State for remote access for employees.
- Determine any additional software licensing needs.
- Educate employees on how to work remotely and the tools they need.
- Designate certain employees to work remotely to test systems.
- Determine how phone call flow will be handled if your office is closed.
Resources
For your remote workforce:
Microsoft Teams
Message, video chat, and co-edit documents with your coworkers. Learn how we can help you and your remote workforce securely set up Microsoft Teams.
Virtual Meeting Tips
TSTS Business Development Manager, Micah Mosher, provides tips for preparation and etiquette for video meetings.
Forbes Article
Hackers are taking advantage of this crisis and the reduced security in many home offices. "According to the January report, Google registered 149k active phishing websites. In March, though, that number had increased to 522k — a 350% increase since January."
KnowBe4
Extra security measures should be taken when working away from the office. Here are 10 tips to prepare your home office and guard against online threats.
Amazon Web Services
Trusted Advisor provides data and recommendations to optimize costs, security, and performance.
Chime is a communication service with messaging, video calling, and screen-sharing capabilities.
Amazon Workspaces allows you to remote access your office desktop from home.
Amazon Connect is a virtual contact center designed to improve your customer service at a lower cost. Set it up within minutes.
Fortinet
At TSTS, we use Fortinet as our VPN service, so we can safely share and access data across private and public networks. Fortinet provides a free training and certification program designed to provide technical professionals with an independent validation of their network security skills and experience. Contact us if you would like assistance in setting up a VPN for your company.
Schools speak out.
Listen to what school leaders have to say.
The personnel they have provided are intelligent, friendly, and go above and go well beyond most people’s expectation of stellar customer service. I have not hesitated in recommending TSTS to any school looking into working with a consulting company.
Andy Craig
The variety of services Twin State offers—and the extensive knowledge base behind those services—is what started the business relationship. The professional staff and willingness to accommodate our needs is what has kept us as a client. We couldn't be happier with Twin State Technical Services.
Tina Marx
Our website is great, in both its look and its function. Twin State worked diligently to make sure that our needs were met and the look we wanted was achieved.
Chad Steimle
Contact Us
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