Stay Safe & Productive
Schedule a 15 minute consultation for assistance in setting up your remote workforce.
Schedule a 15 minute consultation to begin setting up your remote workforce.
The Gold Standard - a client testimonial
TSTS implemented a full work-from-home solution for a local legal firm, considered an essential business. A skilled network engineer prepped all equipment to ensure security and productivity. “I am extremely pleased. It was comforting to know that no matter how this went, we had options. That’s worth its weight in gold.”
Monique C. Gorsline, Attorney
If you are down, and your business has ceased operating, call your engineer/account person. Next, call the emergency cell numbers. Phone, text, or email are always an option – but in an emergency, we encourage you to follow the safest way to know your problem is identified by hearing a response from us. Please continue to escalate promptly using this list, in case someone is away from email/phone, until the request for help has been acknowledged in the affirmative. Remember, in emergencies, CALL, and escalate to the assigned emergency managers.
FIRST, call your assigned engineer or project manager.
SECOND, call the following assigned emergency manager(s) listed below.
- Kevin Murphy – (563) 340-1823 – Primary
- Beth Tinsman – (563) 508-6921
- Scott Tinsman – (563) 320-4897
You may want to restart the server, modem, switch, or computer/device that’s affected, or call your Internet Service Provider (ISP) and see if it’s their issue (internet-related) before escalating for off-hours support.
IT Actions You Can Start Today
- Assign an internal company response coordinator.
- Coordinate with Twin State for remote access for employees.
- Determine any additional software licensing needs.
- Educate employees on how to work remotely and the tools they need.
- Designate certain employees to work remotely to test systems.
- Determine how phone call flow will be handled if your office is closed.
For your remote workforce:
Schools speak out.
Listen to what school leaders have to say.
The personnel they have provided are intelligent, friendly, and go above and go well beyond most people’s expectation of stellar customer service. I have not hesitated in recommending TSTS to any school looking into working with a consulting company.
The variety of services Twin State offers—and the extensive knowledge base behind those services—is what started the business relationship. The professional staff and willingness to accommodate our needs is what has kept us as a client. We couldn't be happier with Twin State Technical Services.
Our website is great, in both its look and its function. Twin State worked diligently to make sure that our needs were met and the look we wanted was achieved.
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