Customer PortalIf you need immediate assistance, please call our help desk at (563) 441-1504.
You deserve technical support that is both responsive and effective. That is what we aim to provide. Whether you’re seeking assistance with remote monitoring, general troubleshooting, or on-site network help, we’ve got you covered.
For emergency after hours support: https://www.tsts.com/emergency-procedures/
Help Desk
If you’re experiencing an issue, or if you have a general question and aren’t sure where to start, talk to one of our help desk representatives at (563) 441-1504. They’re a great resource for clients and can solve most issues via phone or remote connection from our office in the Quad Cities.
We track every call. This way when site visits are required, our engineers know to address any issues as quickly as possible.
Our help desk is open during our normal business hours—from 8 a.m.–to–5 p.m. Monday through Friday.
Remote Monitoring
Remote network monitoring enables us to proactively address issues before they become work-stopping problems.
How does it work? If there’s an issue, alerts are sent both to our help desk and to a centralized dashboard display at our office. These alerts are color-coded by severity, and we respond to critical problems—such as a server going down—immediately. If there is an emergency, our help desk will dispatch a network engineer to solve your issue.
We can also set custom alerts to deliver via e-mail, SMS (text), or by phone, so if someone in your organization needs to be looped in, it’s no problem.
Site Visits
In addition to scheduled maintenance and site visits to install or upgrade equipment, we respond quickly whenever there’s an issue to address.
All issues are tracked by our help desk in our central support system. In emergency situations, we dispatch the most qualified network engineer available. Most of our customers have one or two engineers they work with closely, so the people sent to address problems already know your system inside and out.
You can expect our network engineers to be courteous and deliver prompt, professional service every time they visit your location.