Community Action of Eastern Iowa 2022 Website + Zendesk


Community Action of Eastern Iowa is a pillar of support for those needing a leg up on bills or wanting help for their children. In 2020, CAEIowa stepped up to the challenge of COVID-19 by immediately setting up food distribution, using a form created by Twin State to streamline their thousands of requests. A few years later, CEO Roger Pavey had begun migrating much of the site content to Zendesk due to its ease of creating tickets to help people. Having worked with Twin State in the past, Roger reached out to us to take the project to the next level of spit-and-polish and to bring their WordPress website up to the same standard.

Our 2022 work for Community Action was our first foray into editing Zendesk templates, giving us experience in Zendesk administration and editing Handlebars files. Chris Weiser handled design and development while Melyna Mosher provided Spanish translations to ensure a well-written bilingual website. This work extended to the Zendesk side as well. TSTS analyzed and planned the titles and text for dozens of pages in order to keep the site showing up in search results for those in need. We also handled redirects since much of the content had moved from WordPress to Zendesk.

We continue to support Community Action through their technology transition and look forward to seeing how they use Zendesk to further serve the community. We could not be more thankful for partners like Roger, Jenny, and Jessica in this endeavor. Cheers, CAEIowa!

Work Produced: Responsive Website, Zendesk installation, SEO, Accessibility

Date Launched: 08/22/2022

Location: Davenport, Iowa


ADA Compliance, Content Strategy, Featured, SEO, Template Design

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