Goal: The Waste Commission of Scott County needed a new website. Not only that—they needed a better way to communicate with the community. The Waste Commission had various methods of taking in resident requests for event cleanup supplies and business e-waste dropoff, tracked mostly via email. Twin State developed a Zendesk instance for the waste commission and trained their staff in how to acquire requests, respond to tickets, and set up automations to make things work as efficiently as possible. The result—a streamlined process where no requests fall through the cracks, and an informative website that further serves the community. We were happy to have partnered with Megan, Rachel, Brian, and Ryan for this project and look forward to continuing to support them.
Work Produced: A responsive, user-friendly website and a Zendesk instance with training.
Date Launched: April 2023
Location: Davenport, Iowa