Waste Commission of Scott County

Municipal Projects

Goal: The Waste Commission of Scott County needed a new website. Not only that—they needed a better way to communicate with the community. The Waste Commission had various methods of taking in resident requests for event cleanup supplies and business e-waste dropoff, tracked mostly via email. Twin State developed a Zendesk instance for the waste commission and trained their staff in how to acquire requests, respond to tickets, and set up automations to make things work as efficiently as possible. The result—a streamlined process where no requests fall through the cracks, and an informative website that further serves the community. We were happy to have partnered with Megan, Rachel, Brian, and Ryan for this project and look forward to continuing to support them.

Work Produced: A responsive, user-friendly website and a Zendesk instance with training.

Date Launched:  April 2023

Location: Davenport, Iowa

Website: wastecom.com

ADA Compliance, Customer Portal, Featured, Graphic Design, UI/UX

Twin State Technical Services has a full professional team that provided quality customer service throughout our entire website project. They were easy to work with and took the necessary time to understand our services and programs to apply the best applications for a quality website for our Scott County residents and businesses. The expertise they provided has allowed us to set up a quality customer service tool within our website that is helping us provide better customer service.

Megan Fox, Communications & HR Manager, Waste Commission of Scott County

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