Outsourced Help Desk
Hiring, training, and keeping a support team takes time and attention away from what drives your business. We handle support so your customers get consistent, reliable help—without the overhead.
Real People. Real Support. No Runaround.
When your customers run into issues, they need fast, clear answers from someone who knows what they’re doing. TSTS provides outsourced help desk services that take that pressure off your team and make sure your customers get real support when they need it.
No overseas call centers. No scripts. Just experienced engineers handling problems the right way.
When something isn’t working, your customers don’t want to bounce between departments or wait on a generic response.
They want it fixed.
At TSTS, we handle support requests directly with a team of engineers based right here in the Quad Cities. We troubleshoot issues across software, systems, devices, and access—quickly and without unnecessary escalation.
With a 99% client happiness rating, we focus on solving the issue and keeping things moving.
What We Handle
Fast, Direct Support
Software Application Issues
System and Device Troubleshooting
Account and Access Support
Remote Resolution First
Clear Communication
Why Twin State Technical Services
- Engineer-Led Support No call centers. No entry-level agents. Just experienced engineers doing the work..
- Fast Response, Fast Resolution We don’t sit on tickets. We move.
- Tier 1–3 Support Coverage We handle frontline requests, deeper troubleshooting, and complex issues without unnecessary handoffs—so your customers get consistent support from start to finish.
- Local, In-Office Team All support is handled by our team based in the Quad Cities—not outsourced overseas.
- Scales With You As demand grows, support is already in place. No hiring, no gaps.
- Protects Your Customer Experience Your customers get consistent, reliable support every time.
- We Learn Your Environment So we can fix problems faster and avoid guesswork.
Supporting Stats
Client happiness rating
Issues resolved remotely without on-site disruption
Average initial ticket response time
Keep Support From Becoming the Bottleneck
When support is slow or inconsistent, your customers feel it immediately.
We make sure that doesn’t happen.
TSTS gives you a reliable, outsourced help desk backed by real engineers—so your customers get the help they expect, and your team stays focused on what they do best.
Don’t Let Tech Issues Derail Your Day
Technology hiccups shouldn’t grind your business to a halt. We’re here to keep your team working without interruptions.
Ready for a help desk that’s helpful?
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Bite-sized Tech Wisdom.
Zero Geek Speak
Once a month, we break down what’s new, what’s next, and what matters in IT – no jargon, no fluff, just practical insights you can put to work.
TSTS Presents:
The Briefing Room
Welcome to The Briefing Room – our ongoing series of live sessions where we break down what’s happening in technology, what it means for your business, and how to stay ahead.
From AI to cybersecurity and everything in between, these aren’t sales pitches. They’re honest conversations led by our team of experts— built to help you feel more informed, more prepared, and more confident navigating what’s next.
Whether you re leading tech strategy or just trying to make smarter decisions, you’re welcome here.