Emergency Contact

Stay Safe & Productive

Schedule a 15 minute consultation for assistance in setting up your remote workforce.


Schedule a 15 minute consultation to begin setting up your remote workforce.


If you have an emergency or your business has ceased operating, call your engineer/ account person. Next, call cell numbers below. It is always an option to telephone, text, or email – but in an emergency, we at Twin State encourage you to follow the safest way to know the problem is identified by hearing a response from us in reply. Please continue to escalate promptly using this list, in case someone is away from email/phone, until the request for help has been acknowledged in the affirmative. Remember, in emergencies, don’t email first, CALL and escalate to assigned emergency managers.


FIRST, call your assigned engineer or project manager.  If they don't respond promptly, proceed to step two.


SECOND, call the following assigned emergency manager(s) listed below.

Networking Emergency Contacts

You may want to restart your server, modem, switch, or device that’s affected, or call your Internet Service Provider (ISP) to see if it’s an issue with their service before escalating to off-hours support.

Software Emergency
Website Emergency


Non-emergency issues should be reported by email: helpdesk@tsts.com, by phone: 563-441-1504, or through the customer portal.


For your remote workforce:

Microsoft Teams

Message, video chat, and co-edit documents with your coworkers. Learn how we can help you and your remote workforce securely set up Microsoft Teams.

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Virtual Meeting Tips

TSTS Business Development Manager, Micah Mosher, provides tips for preparation and etiquette for video meetings.

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Forbes Article

Hackers are taking advantage of this crisis and the reduced security in many home offices. "According to the January report, Google registered 149k active phishing websites. In March, though, that number had increased to 522k — a 350% increase since January."

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Extra security measures should be taken when working away from the office. Here are 10 tips to prepare your home office and guard against online threats.

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Amazon Web Services

Trusted Advisor provides data and recommendations to optimize costs, security, and performance.

Chime is a communication service with messaging, video calling, and screen-sharing capabilities.

Amazon Workspaces allows you to remote access your office desktop from home.

Amazon Connect is a virtual contact center designed to improve your customer service at a lower cost. Set it up within minutes.


At TSTS, we use Fortinet as our VPN service, so we can safely share and access data across private and public networks. Fortinet provides a free training and certification program designed to provide technical professionals with an independent validation of their network security skills and experience. Contact us if you would like assistance in setting up a VPN for your company.

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Zoom Start Guide

Zoom is a popular video communication app that can be accessed on desktop and mobile. This training document will provide you with steps to get started.

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Schools speak out.

Listen to what school leaders have to say.

The personnel they have provided are intelligent, friendly, and go above and go well beyond most people’s expectation of stellar customer service. I have not hesitated in recommending TSTS to any school looking into working with a consulting company.

Assumption High School

Andy Craig

Assumption High School

The variety of services Twin State offers—and the extensive knowledge base behind those services—is what started the business relationship. The professional staff and willingness to accommodate our needs is what has kept us as a client. We couldn't be happier with Twin State Technical Services.

Northeast Community School District Logo

Tina Marx

Northeast Community School District

Our website is great, in both its look and its function. Twin State worked diligently to make sure that our needs were met and the look we wanted was achieved.

JFK Catholic School Logo

Chad Steimle

John F. Kennedy Catholic School

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