We are seeing 5 customers per month fall prey to a focused hacking attack. The uptick has been unbelievable. The Wall Street Journal ran an April 19th article How Cybercrime Became a Leading Industry in ‘Scambodia,’ where it has become a state sport.
Resilience is our 2026 word – the ability to recover. When it happens, recovery is measured in scale, complexity, and speed, with the primary objective to minimize business downtime.
Today, your IT department – or Twin State Tech – is managing “X” number of endpoints, with 3 – 5 endpoints per employee. Within 10 years, it is anticipated that your employee may rely on as many as 85 endpoints, or agents, dramatically increasing operational complexity. Effective defense will depend on thoroughness and speed, with automation becoming essential. Threat actors are already employing automation. Our job is to defend and protect the data now and in the future.
Our industry expects that by the end of 2026, 90% of the malicious activity detections will need to be found by automated responses, which include AI. Currently we measure at 85% at TSTS for our customers on the full TS1 security stack – that is software defending and self-healing for you and your organization. In simple terms, think about the old Anti-Virus and how we had to get involved, and now we have “EDR” for AV’s “detection and response” – now automated.
Companies will provide “intelligence as a service” using best practices and software. That’s where we are, and why we care about using the top or “golden quadrant” products in our “stack” of protections. We are product agnostic – all we care about is having the right stuff to do the right thing, and we know that in our changing industry, we must continue to adapt, and quickly.
We also are proving we do what we say we are doing with our compliance accomplishment for you – we are now SOC 2 Type II and prove it in holding our industry’s gold standard in “Trust Services” compliance. On a self-congratulatory note, from which we all benefit, we are the only QC headquartered technology organization with that attestation – nationally, less than 5% of organizations in our industry achieve this. We all achieve together, in fact, because the results are resilience from the best practices we employ together, and that you expect from working with us. It doesn’t mean anything is perfect. It just lowers our collective risk profile of being the easy target or having chaos when we want calm.
So those of you on KnowBe4, thank you for the shift there where we all had to encounter new trainings and strategies, and those of you who have been with us for 20 years, thank you for all the many shifts we have had to make to keep us current and capable, it has not always been easy. We know it. Thank you for your trust.
In my May letter, I’m going to be addressing AI’s cannibalization of human intelligence – and how to stop it. If you want to get ready for that, here’s my inspiration from neuroscientist Vivienne Ming and gift link.
I’ll be talking about how we do this at TSTS in AI analyzing information from our data lake and reports in combination with our intellectual capacity to challenge and create.
In other news, this month we wrapped up our first quarter sessions of the AI Leadership Council, and Ben Driscoll and I had the honor of speaking at the Notre Dame Alumni Club, while Ben addressed an audience of almost 250 excellent people, including many seniors, at our friend and partner Tower Trust’s Practical AI event at the Waterfront Convention Center. We are taking off from event giving in the month of May to play in customer non-profit fundraisers.
We’ve had a lot of changes lately. Call us – tell us what we need to keep doing, and what you want to see us do better. I’d love to bring you a cup of coffee and meet up. btinsman@tsts.com – invite me – I’ll show up. That’s because I’m here, but don’t have to run day-to-day anymore. Instead, I’m the coach of a team I’d put up against any other but strives to improve.
As always, thank you for the trust you place in us.
Beth
