Support & Emergency Access
Need Help Right Now?
This page is for current TSTS clients who need support, guidance, or immediate assistance when something is broken, changed, or growing.
Choose the option that best fits your situation.
Emergency Support
Call emergency support if systems are down, security may be at risk, or operations are blocked.
Phone: 563-441-1504
Submit a Support Request
Submit a ticket for issues, changes, or requests that need attention.
Submit a ticket: helpdesk@tsts.com
Client portal login: https://portal.tsts.com
Talk to Support
Call support if you need to speak with someone directly.
Phone: 563-441-1504
Support hours: 7 a.m.–5 p.m.
Emergency Support
An issue is considered an emergency if:
- Systems are unavailable
- There is a suspected security incident
- Business operations cannot continue
What to do
Call emergency support immediately at
563-441-1504
You will be connected with a real person and the issue will be escalated immediately.
Submit a Support Request
If something is not working as expected or needs attention, submitting a support request is the fastest way to get it routed correctly.
Submit a ticket:
https://portal.tsts.com/
Your request is tied to your company account. You do not need to re‑explain your environment.
Helpful details to include
- What is happening
- Who is affected
- When the issue started
Client Support Portal
The client portal provides visibility into active and past support requests.
Log in to the support portal:
https://portal.tsts.com
If you cannot access the portal, use the password recovery option or call support directly at 563-441-1504.
From the portal you can
- Submit support requests
- Track request status
- View responsesand updates
- Access client‑specific information
Call or Submit a Ticket
Call support when
- Operations are impacted
- There may be a security issue
- You need immediate assistance
Submit a ticket when
- Something changed or needs adjustment
- An issue is important but not urgent
- You need follow‑up or planning help
If you are unsure which option to use, either is acceptable. Requests will be routed appropriately.
Changes, Growth, and Planning
Letting us know early helps reduce future issues.
Common reasons to reach out
New hires or role changes
Office moves or expansions
Mergers, acquisitions, or leadership changes
Security, compliance, or insurance requirements
FAQ
Is this page only for current TSTS clients?
Yes. This page is intended for existing clients who need support or assistance.
What if I am not sure if something is an emergency
If operations or security could be at risk, call support at tel:563-441-1504.
What if I cannot access the portal or submit a ticket?
Call support directly at tel:563-441-1504.