IT Help Desk

We support your team like they’re ours.

Expect fast resolutions, expert help, and no distractions – just smooth, reliable support that keeps your people focused and productive. Let us show you why our Help Desk has the highest customer happiness rating in the industry.

Real People. Real Support. Real Fast.

When something breaks, stalls, or stops working, your team needs help from someone who understands your systems and understands the urgency. At TSTS, our help desk isn’t an outsourced call center or a chatbot. It’s a team of experienced engineers sitting in our office, ready to solve problems quickly, quietly, and with the care your team deserves.

With the highest client happiness rating in the industry – 99% – we don’t just close tickets. We restore momentum and keep your business moving without the frustration or wait time.

What We Offer

Fast, Friendly Support

Direct access to engineers who know your systems and respond quickly, so your team isn’t left waiting.

On-Site and Remote Troubleshooting

Most issues are resolved remotely, but when on-site help is needed, we’re there—quietly and efficiently.

Device and Application Support

Troubleshooting, updates, and configurations for laptops, desktops, and critical apps to keep your systems stable.

User Account and Access Management

We manage user accounts and permissions to keep your team secure while ensuring they have the access they need.

Proactive Issue Identification

We monitor your systems to catch potential issues before they impact your team’s productivity.

Clear, Respectful Communication

Your team gets clear updates - no jargon, no confusion, no frustration.

Why Twin State Technical Services

Engineer-Led Support
No call centers. No bots. Just experienced engineers ready to help.
Fast, Reliable Resolution
We keep your team productive and your systems running.
On-Shore, In-Office Team
Our help desk sits in our office, not overseas, ensuring aligned, responsive support.
99% Client Happiness Rating
The highest in the industry, reflecting our commitment to a great client experience.
Quiet Partnership
We handle issues without disrupting your team’s day.
Tailored to You
We know your environment, allowing us to provide personalized, effective support.

Supporting Stats

99%

80%

Minutes

Client happiness rating

Issues resolved remotely without on-site disruption

Average initial response time

Don’t Let Tech Issues Derail Your Day

Technology hiccups shouldn’t grind your business to a halt. We’re here to keep your team working without interruptions.

Ready for a help desk that’s actually helpful?

Where Twin State really thrives is the consultation … that’s what sets you apart. You’re willing to train your customers to make things better.

Barron Equipment

I would recommend it to anyone looking for a knowledgeable, responsive, and reliable IT partner.

J.F. Edwards Construction Company

Twin State Technical Services has been our IT company for years. They handle all our technical needs.

Main Healthcare

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Zero Geek Speak

Once a month, we break down what’s new, what’s next, and what actually matters in IT – no jargon, no fluff, just practical insights you can put to work.

TSTS Presents:
The Briefing Room

Welcome to The Briefing Room – our ongoing series of live sessions where we break down what’s happening in technology, what it means for your business, and how to stay ahead.

From AI to cybersecurity and everything in between, these aren’t sales pitches. They’re honest conversations led by our team of experts— built to help you feel more informed, more prepared, and more confident navigating what’s next.

Whether you re leading tech strategy or just trying to make smarter decisions, you’re welcome here.