Every once in a while, we have a front-row seat to something entirely new at Twin State—like a technology threat that hasn’t been seen before. When that happens, it matters. Because if it’s never been encountered, none of the security systems in the world recognize it yet. That means they don’t block it.
That’s exactly what happened this month.
Our Managed Services team, led by Nick Kruger, received an alert. That part isn’t unusual—we monitor hundreds of customers, and only about 15% of those alerts rise to the level of something meaningful. The rest is noise.
In this month’s letter, we offer you a case study to take you on the journey. You’ll see how our team investigated what turned out to be a novel threat, how we partnered with our technical and security communities, and how we moved from detection, to understanding, to action. Most importantly, we were able to contribute to broader awareness, helping ensure others across the country wouldn’t face the same risk.
We’ve included a link to the full case study for those with a technical background. It’s detailed, and for many of you, it will be right in your wheelhouse.
But we also know many of our readers are in operations, marketing, finance, or executive leadership. So we took the same case study and used AI to translate it into a business-friendly version—something that tells the story in plain language and focuses on what it means from a risk and decision-making perspective. If you’ve ever wondered what it looks like to encounter a new threat and carry it through to resolution, I think you’ll find it worth your time.
You’ll see both versions linked here:
- The Technical Version Novel Threat Case Study is here.
- The Simplified Business Version Novel Case Study is here.
Here’s what’s also interesting: it took about 15 minutes to create that simplified version using AI. Traditionally, that kind of rewrite would take a couple hours. This is the kind of practical productivity gain we’re seeing in its use.
What matters to you is simple: there are incredibly smart, capable people behind the scenes, so you don’t have to think about these issues in your day-to-day work.
Security isn’t a separate pillar of what we do. It is the foundation. The same is true for productivity tools. When you see us using automation and AI effectively, it’s because these are core competencies, not add-ons.
Before I close, I’d encourage you to join Ben Driscoll’s AI Leadership Council. These sessions are intentionally small and interactive, focused on practical ways to increase productivity across your organization.
As Memorial Day approaches, we take time to reflect on the courage, service, and sacrifice of the men and women who gave their lives for our country. On behalf of all of us at Twin State Technical Services, we extend our sincere gratitude to those who serve and to the families who carry their legacy forward.
Beth
