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Twin State has been a valuable and trusted partner for Stratman Solutions. They have not only worked with us to program our software, they provide exceptional technical support to our customer base. They are incredibly accurate with their work, are fairly priced, and are very responsive to our needs.
We at Whitey’s Ice Cream refer to our self as “The Best in the Midwest,” but we consider Twin States Technical Service to be the Best in the Midwest when it comes to Tech services. The people are creative and responsive to our wants and needs. They are tops in the tech world and prove it every day!
The variety of services Twin State offers—and the extensive knowledge base behind those services—is what started the business relationship, and their professional staff and willingness to accommodate to our needs is what has kept us as a client. We couldn't be happier with Twin State Technical Services.
Melissa at Twin State Technical Services is doing a great job. She is very prompt, courteous, and efficient.
The support and continuity we receive is excellent. We enjoy the relationship.
Kurt is ALWAYS responsive, he ALWAYS follows through and he ALWAYS has answers while dealing with all involved team members with professionalism.I never doubt his ability to come through and solve problems – especially in crunch time situations. I wish there were more people like him out there!
When the time came for us to seek out a new vendor for our IT needs, it was a no-brainer to choose TSTS since we already had the established relationship and were very happy with them. As the unofficial in-house "IT person," it's a burden off my workload knowing we have experts to rely on that all of our staff feels comfortable going to with questions.
TSTS has always been quick to respond to our technical needs. They are professional and knowledgeable. We have valued and trusted their advice for many years.
Our website is great, in both its look and its function. Twin State worked diligently to make sure that our needs were met and the look we wanted was achieved.
We underwent a large fiasco with a crypto virus that Twin State helped us through. We were very pleased with their attentiveness, thorough explanations, and communication as well as the teamwork they provided to get us back up and running. We are looking forward to working more with them in the future.
The staff was able to develop and install new hardware, helped install new software, explained how to improve the organization of the agency database, and made recommendations regarding how best to store my database in the Cloud.
As a nonprofit, we have limited human resource; thus no IT department. Twin State is our IT department with its wide-range of expertise. This enables us to get all of our technology services done under one integrated roof.
Joan, you have been a blessing to Adrian Carriers, we appreciate the time and effort you have put into this project.
For many years, Eddy at Twin State has provided G AND R with flexible and valuable technology services. TSTS has provided both system maintenance and development work at a level businesses should expect. It is comforting to know we have quality resources available such as Twin State to help fulfill our needs.
The Twin State team are always very responsive and helpful with any project they may be asked to assist with, from networking infrastructure to web development and troubleshooting. They are always just a phone call or email away, and always go above and beyond what we expect. We would recommend Twin State to anyone without hesitation.
Between me and my co-worker, we used to spend about 3 to 4 days each month entering products, quantities, costs, etc. Very time consuming. Twin State Technical Services created a new program for us and when I calculated our month report, it only took 2 ½ hours!
I don’t have to think about my computers. I just call them when I need help. TSTS will take your hand and walk you through it. They are my IT A-team!
Community Action of Eastern Iowa enhanced its customer experience and improved staff efficiency by implementing Zendesk’s approach to omnichannel marketing. Our customers now find and communicate with us using whatever method is best for them, and Zendesk’s metrics show we respond faster and better than before.
I deal with many external vendors, but I’ve never seen a company have the ‘follow-through’ and employee dedication that Twin State has. They get the job done. It’s a real partnership. That’s good for the bank and our customers.
I could not be more pleased with their service. We recently completely changed our medical software, and I relied heavily on TSTS for advice on equipment upgrades, installation of new scanners, computers, and credit card machines. Based on our experience, I am happy to recommend TSTS to any small business that needs IT support.
Working with Twin State made the arduous process of developing a website a breeze. The team took the time to understand our needs and developed a really great looking site that we can be proud of!
We have valued our partnership with Twin State Technical Services for many years. Their technicians are highly trained professionals who deliver timely and cost effective solutions to our IT issues. They have everything covered from troubleshooting to making recommendations that improve our productivity.
TSTS is simply the best. Great people, amazing skills, and always a quick response. With them on the job, you know it will be fixed correctly. They make complicated issues seem simple. If you want quality IT service provided by a very skilled staff, they should be your choice. It’s been our choice at BMG for over 20 years.
Twin State's quick response to our requests has been outstanding. They have been a pleasure to work with and their forward-thinking has helped us keep up with our changing needs.